2014 Pulitzer Prize Winner

VA seeks software fix for scheduling snafus

Published: July 16, 2014, 10:13 am, by Tom Roeder
va_logoUnder fire for massive delays in delivering care to veterans, the federal Department of Veterans Affairs is developing a new software system to manage health appointments.
VA officials met with representatives of veterans groups Wednesday to gather opinions on how the new scheduling system should work.

“This meeting provided VA leaders a valuable opportunity to hear veteran opinions and insights about critical aspects of the new system, which will provide VA the ability to seamlessly coordinate care across facilities and enable more accurate scheduling of facilities, clinicians, and administrative support,” the agency said in a news release.

VA is examining options, including buying software now used by civilian hospitals.
There’s still now word on an investigation examining allegations of scheduling fraud at VA’s Colorado Springs clinics and other facilities.
VA’s inspector general is probing claims by Colorado Springs workers that were ordered to falsify wait times for veteran appointments.